Purchasing from retail sellers: GolfX Buyer Protection
Payment Via Stripe Account
Thanks to Stripe's payment service, your GolfX payment is fully covered. Stripe securely holds your payment for 14 days after shipment of your golf gear. This means you have time to carefully inspect your order knowing your money is safe in a trusted payment provider. Only then do we transfer payout to the dealer.
Authenticity Assurance
Authenticity Assurance: Every new and used club from retail sellers on GolfX is authentic. All vendors are required to inspect and confirm the authenticity of their clubs before listing them. If an issue arises, you have 14 days from delivery to reach out to our support team, and we’ll work to ensure you’re fully satisfied or receive a refund.
14 Days Money-Back Guarantee
Is your purchase not as described, defective, or just not meeting your expectations? No problem! You have 14 days from delivery to initiate a return. With our money-back guarantee, you can receive a full refund quickly and easily.
Returns Made Easy
1. Contact us
Contact our support team within 14 days of receiving your club. We’ll document your return request, confirm your order details, and guide you through the next steps for a smooth return process.
2. Return item to seller
Send the club back fully insured and in its original packaging. In most cases, you will be responsible for the return shipping costs.
3. Receive a full refund
Finally, we will refund you the full purchase price and the initial shipping costs.
GolfX Retailer Guidelines
For security and trust, GolfX requires all retail sellers to follow a strict set of standards. Before listing items on our marketplace, each vendor must provide proof of identification, registered business information, and a valid tax number. Additionally, all vendors are required to adhere to our marketplace guidelines to maintain quality and authenticity. Verified customer reviews are available to give you insight into each vendor's service, so you can be confident in who you’re buying from.
Insured Shipments
Dealers are encouraged to ship every order with full insurance coverage. In the rare case of unsuccessful delivery, your shipment would be fully insured, so you can make all your golf purchases risk-free.
GolfX Quality Assurance
Our dedicated quality and security team at GolfX works diligently to identify and prevent suspicious listings, so you can focus on what matters most—finding the right club! We’re also here to support you throughout the buying process; if there’s an issue with the equipment you receive, our team is ready to help.